|
|
Big Brother
The alert feature built into
Cygnus is a powerful notification engine. This
feature allows you to send email when certain
events on a loan are triggered. You define
when notifications occur and where emails are
sent.
-
Select the loan events of
interest (i.e. application submitted,
closing scheduled, etc.)
-
Enable alerts for that event
-
Define the recipients of the
alert email
These settings are extremely
flexible and can be configured one time
(globally), for each employee, or for each
loan in the system.
Improve
customer satisfaction by informing clients of
significant loan events. Customers will
automatically know what the status of their
loan is. You save time because there are no
longer phone calls from frustrated
customers.
Internal staff can be informed when a loan is
ready for processing using a friendly email.
Loan originators can dramatically improve
customer satisfaction by informing clients of
significant loan events.
|
